Mac OS 10.13, 10.14, 10.15. Download Citrix Workspace app for Mac Download Citrix Workspace app for Mac (120.7 MB -.dmg) Version: 19.10.2.41 (1910.2) Checksums. Mac OS 10.13, 10.14, 10.15. Download Citrix Workspace app for Mac Download Citrix Workspace app for Mac (145.6 MB -.dmg) Version: 20.05.0.6 (2005) Checksums.
LogMeIn Rescue is an app that allows our technical support team to share screens and assist remotely by controlling the mouse and keyboard input.
First, you will receive a link or a code to manually type into https://logmein123.com or https://secure.logmeinrescue.com
Enter in the code, then hit the Start Download button. It will download a Support-LogmeinRescue App to your downloads.
Give that file a double-click. If it downloads a .zip file, its recommended to drag that icon to the desktop then double-click.
Click OpenOkAllow through any security popups.
Next, you will receive a prompt to Open System Preferences.
Click the lock icon in the lower left corner to make changes.
Enter in your Mac password.
You must check off any of the boxes under Privacy > Accessibility
including: Bash, AEServer, and SupportLogMeIn
Next, switch the category on the left pane to Screen Recording
Check off the access for Screen Recording
The boxes may be any combination of: Bash, AEServer, and SupportLogMeIn
Note: You may not see all of the boxes listed. If you see none of the boxes listed, please end the Rescue session and try connecting again, some systems take a second launch attempt to get the choices to appear properly.
End-users on Catalina 10.15.2 need to also perform the following additional setting:
System Preferences > Security & Privacy > Privacy > Full Disk Access > Add supportlogmeinrescue.
That should allow the technician to remotely view and control your screen.
To End Access, simply hit the red X in the chat window, close out of LogMeIn Rescue and the system is no longer able to be controlled with the one
Applicable Products
InformationApple released Mac OSX 10.10 on October 16th. Changes in Mac OSX 10.10 require changes in Citrix Receiver for full operation.Users upgrading to OSX 10.10 who want to continue to use Receiver should install the Receiver for Mac 11.9 Tech Preview. How will existing users of Receiver 11.8.2 and XenApp and XenDesktop be impacted? Users may experience issues with unresponsive keyboard input while using Receiver or may not be able to connect through NetScaler Gateway. As this is a major OSX update, the full extent of possible issues user may experience with Receiver for Mac 11.8.2 is unknown. Reporting issues for tech preview Citrix Receiver For Macos 10.15 CatalinaTech preview is not supported by Citrix tech support. Users on Mac OSX 10.10 using the Receiver for Mac 11.9 – Tech Preview should report issues to the Tech Support Discussions Forum.Citrix Receiver For Mac 12 4Additional ResourcesCitrix Receiver For Mac 10
CTX200212 - Keyboard Input Fails in Citrix Session from Receiver for Mac with OSX 10.9.5
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December 2020
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